MINIMAL

SHOP NOW

Shipping Policy

Effective Date: November 12, 2026

This Shipping Policy applies to all orders placed on the official e-commerce website of MINIMAL TECHNOLOGY LIMITED, accessible at www.minimalltd.com. It outlines our full shipping processing protocols, delivery timelines, shipping fee structures, and procedures for addressing shipping-related issues for every customer purchasing our curated line of calm, timeless minimal everyday basics, including waist bags, canvas totes, hats and other no-loud-logo essentials crafted for daily commutes, weekend walks and quiet nights. By completing a purchase on our platform, you acknowledge and agree to all terms laid out in this policy.

1. Order Processing Timeline

Once you successfully complete payment for your order on www.minimalltd.com, our warehouse team will initiate the order verification and packaging process within 24 working hours. All orders placed on weekends or official UK public holidays will be processed on the next following business day. Before we dispatch your parcel, our team conducts a double check to confirm the purchased item matches your order details, verifies no manufacturing defects are present on the product, and ensures all protective packaging is intact to keep your minimal basics in perfect condition during transit. You will receive an automated order confirmation email right after payment, and a separate dispatch notification with your unique tracking number once your order is handed over to our designated shipping partner.

2. Shipping Coverage and Delivery Timelines

We offer global shipping services to nearly all regions worldwide, to make our thoughtful, no-trend everyday essentials accessible to every customer who prefers a calm, uncomplicated wardrobe experience. The estimated delivery times vary based on your shipping location:

  • ‌United Kingdom domestic orders‌: Standard delivery takes 2 to 4 working days after dispatch, with a flat standard shipping rate of £3.99. All UK orders over £50 qualify for free standard shipping automatically.
  • ‌European Union orders‌: Standard tracked delivery takes 5 to 8 working days after dispatch, with a flat shipping rate of £6.99. Free shipping is available for all EU orders over €70.
  • ‌Rest of world international orders‌: Standard tracked delivery takes 7 to 15 working days after dispatch, with a region-specific flat shipping rate starting from £9.99. For international orders over £100, customers can enjoy free standard tracked shipping.

Please note that estimated delivery times are calculated from the date your parcel leaves our warehouse, and do not account for potential delays caused by local customs clearance procedures, extreme adverse weather conditions, or temporary logistics disruptions that fall outside our reasonable control.

3. Customs and Import Duties for International Orders

For customers placing orders outside of the United Kingdom, your parcel may be subject to local import taxes, customs duties and related processing fees that are imposed by your destination country’s authorities. These additional fees are the full responsibility of the order recipient, and MINIMAL TECHNOLOGY LIMITED has no control over the amount of these charges, as they are set independently by your local government regulations. We recommend you check the local import policy of your region before placing your order, to avoid unexpected extra costs when your parcel arrives.

4. Parcel Tracking and Delivery Issues

Once your order is dispatched, you will receive a full tracking link in the dispatch notification email, which you can use to check the real-time status of your parcel at any time on the official logistics provider’s website. If your tracking information shows the parcel has been marked as delivered but you have not received your package, please first check around your delivery location, ask your neighbors or building management if they have accepted the parcel on your behalf, then contact our support team within 7 calendar days of the marked delivery date. Our team will open an official investigation with the shipping provider for you.

If your parcel is confirmed lost by the logistics company after a full formal investigation, we will offer you two optional resolutions: we can resend your ordered items for free with no extra shipping fee, or we can process a full refund of your order value back to your original payment method, in line with the terms specified in our official Refund and Returns Policy.

For parcels that arrive with visible outer packaging damage that may impact the condition of your products, please take clear photos of the outer package and the inner contents before you sign for receipt, and send these photos to our support team within 48 hours, so we can assist you to resolve the issue promptly.

5. Shipping-Related Contact Information

If you have any questions about shipping timelines, fees, or tracking issues for your existing order, you can reach our dedicated shipping support team via the following official channels:

  • Company Name: MINIMAL TECHNOLOGY LIMITED
  • Official Website: www.minimalltd.com
  • Contact Email: [email protected]
  • Contact Address: 20 Crossharbour Plaza, London, England, E14 9YF, United Kingdom
  • Contact Phone Number: +44 7388 863012

Our support team will respond to all shipping related enquiries within 2 working days. We reserve the right to update this Shipping Policy to reflect changes to our logistics partnership arrangements or business requirements, and the revised updated version will be published on this page with a new effective date. Your continued use of our shopping services after the effective date of updates will be deemed as your acceptance of the revised policy terms.