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Refund and Returns Policy

Effective Date: November 12, 2026

This Refund and Returns Policy applies to all purchases made through the official e-commerce website of MINIMAL TECHNOLOGY LIMITED, accessible at www.minimalltd.com. This policy sets out clear, fair terms for all return and resolution processes for our customers who shop our curated range of minimal everyday essentials, including our waist bag collections, canvas tote lines, soft hat series and other timeless no-logo basics crafted for daily use. By placing an order on www.minimalltd.com, you explicitly acknowledge and agree to all the terms outlined in this document.

1. Core Rule: No Pure “Refund Only” Requests Are Permitted

At MINIMAL TECHNOLOGY LIMITED, we maintain a strict policy that ‌full or partial “refund only” requests without the return of the corresponding purchased product are not permitted under any normal circumstances‌. We design, produce, and ship every item with rigorous quality control standards to deliver the reliable, long-lasting minimal basics our community expects, and we do not process any monetary refund without the physical return of the relevant product back to our designated return warehouse, unless we make an explicit written exception under the extremely limited scenarios clearly specified later in this policy.

This rule is implemented to ensure fairness for all our customers: it prevents improper misuse of our policy that could disrupt our inventory management, and allows us to keep our product prices at the accessible, reasonable level we promise to our global audience who choose our calm, trend-free everyday pieces.

2. Eligibility for Return and Exchange

To qualify for our official return process, you must submit your return application within 30 calendar days from the date you receive your ordered item. To be eligible for a valid return:

  1. All returned items must be in original, unused condition, with all original tags, packaging, and protective labels fully intact. Items that show signs of wear, stain, alteration, or damage caused by improper use after delivery will not be accepted for return.
  2. You must provide your original order number, the exact product SKU of the item you wish to return, and a clear copy of your order confirmation email when you submit your return request.
  3. Custom engraved, personalised, or final-sale marked items are not eligible for return, unless the items arrive with verified manufacturing defects.

After we receive, inspect and confirm that your returned item meets all eligibility requirements, you can choose one of the two available resolution options: a full store credit that can be used for any future purchase on www.minimalltd.com, or a direct size/style exchange for another product of equal or higher value from our shop. No standalone cash refund will be issued for valid returned items under regular circumstances.

3. Exceptions to the “No Refund Only” Rule

We only process a monetary refund without requiring product return under the following very limited verified scenarios:

  1. The product you ordered is confirmed to have severe, unfixable manufacturing defects that are verified by our quality control team via clear photos and videos you submit, and we confirm that the product cannot be replaced with a restocked identical item in our inventory.
  2. Your order is confirmed lost in transit by our official shipping provider, and the shipping company has completed their full lost parcel investigation and issued an official lost confirmation document.
  3. We incorrectly shipped you a completely different product that does not match any item on your original order, and the incorrect item is valued at less than 15 EUR, making the return shipping process disproportionately costly for both parties.

All of these exception requests will go through a mandatory manual verification process by our customer support team, and we reserve the full right to reject any exception request that cannot provide sufficient valid proof to support your claim. Approved refunds under these exception scenarios will be processed back to your original payment method within 7 to 10 working days.

4. Return Shipping Arrangements

For all eligible standard returns, you are responsible for covering the cost of return shipping to our designated warehouse address. We will provide you with the exact return warehouse address once your return application is approved by our support team. We strongly recommend that you use a trackable shipping service for all returns, as we cannot take responsibility for items that are lost or damaged in transit during the return process.

For confirmed cases where the item you received has a manufacturing defect, or we made a shipping error that delivered the wrong product to you, we will provide you with a pre-paid shipping label to cover the full cost of your return shipping, with no additional fees charged to you.

5. Contact Information for Return Related Enquiries

If you have any questions about our Refund and Returns Policy, need help submitting a return application, or want to check the status of your existing return request, you can reach our dedicated customer support team via the following contact channels:

  • Company Name: MINIMAL TECHNOLOGY LIMITED
  • Official Website: www.minimalltd.com
  • Contact Email: [email protected]
  • Contact Address: 20 Crossharbour Plaza, London, England, E14 9YF, United Kingdom
  • Contact Phone Number: +44 7388 863012

Our support team will respond to all your return related enquiries within 2 working days. We reserve the right to update this policy on occasion, and any revised version will be posted on this page with an updated effective date.