Terms of Service

Effective Date: November 12, 2026

Welcome to the official e-commerce platform of MINIMAL TECHNOLOGY LIMITED, accessible at www.minimalltd.com. These Terms of Service constitute a legally binding agreement between you, the website user and customer, and MINIMAL TECHNOLOGY LIMITED, with registered office at 20 Crossharbour Plaza, London, England, E14 9YF, United Kingdom. By accessing, browsing, creating an account on, or completing any purchase through our website, you confirm that you have read, understood, and agreed to be bound by every provision outlined in these Terms. Our brand is built for people who want their wardrobe to feel calm, uncomplicated and reliably good, and these terms are designed to create a transparent, fair and trustworthy shopping environment for every member of our community who chooses our timeless, logo-free minimal everyday basics ranging from waist bags, canvas totes, hats and other essentials crafted to move with you through work commutes, weekend walks and quiet nights.

1. Eligibility to Use Our Platform

To place orders on www.minimalltd.com, you must be at least 18 years of age, or have reached the age of majority in your country of residence, and hold the full legal authority to enter into a binding purchase agreement. If you are accessing our platform on behalf of a minor, you confirm that you are the minor’s legal guardian and will take full legal responsibility for any purchases the minor makes on our site. You also warrant that all personal information you submit to us during account registration or order placement is accurate, complete and up to date. We reserve the full right to refuse service, terminate user accounts, or cancel orders at our sole discretion if we determine any user fails to meet these eligibility requirements, or has provided falsified information to our platform.

2. Intellectual Property Rights

All content published on www.minimalltd.com, including but not limited to all original product photography, graphic design assets, brand copy text, website layout code, logo designs, product specification descriptions, and the full compilation of all content across our platform, is the exclusive intellectual property of MINIMAL TECHNOLOGY LIMITED. Our brand rejects the noise of fast fashion’s endless new trends, and every product design and every line of copy on our site is developed through dedicated, original internal work. You may not reproduce, distribute, modify, publicly display, republish, or exploit any of our platform’s intellectual property for any commercial or non-commercial purpose without first obtaining explicit written approval from our authorised team. You are not permitted to scrape data, bulk download product images, or replicate any part of our website for use on a third-party platform. Any unauthorised use of our intellectual property will constitute a violation of these Terms, and we reserve the right to pursue all available legal remedies to protect our rights.

3. Product Information, Pricing and Inventory Accuracy

We make every reasonable effort to display all details of our featured products, new arrivals and best-selling items accurately on our website, including the Anti Theft Travel Fanny Pack RFID Blocking, Cashmere Blend Beanie Hat Luxury Soft, Heavyweight Canvas Library Tote Bag, and every other minimal essential we curate for our customers. However, slight differences in how your device screen renders colours and textures may result in minor visual variations between the product you see online and the physical item you receive. All prices listed on www.minimalltd.com are denominated in Euros for display purposes, unless clearly marked otherwise, and all prices are subject to adjustment without prior notice before you successfully complete payment for your order. We implement multiple inventory sync checks to prevent customers from placing orders for out-of-stock items, but in rare cases an unexpected inventory discrepancy may occur after you submit your order. If the product you ordered is confirmed to be out of stock permanently after your payment is processed, our team will contact you within 3 working days to offer you the option of waiting for the next restock, exchanging for an alternative product of equal value, or receiving a full refund back to your original payment method.

4. User Accounts and Account Security

When you create a user account on our website, you are required to set a unique, secure password, and you take full responsibility for all activities that take place under your account credentials. You agree to keep your login information confidential, and immediately notify us at [email protected] if you detect any unauthorised access to your account, or any other security breach related to your account profile. MINIMAL TECHNOLOGY LIMITED will not be liable for any loss or damage arising from your failure to maintain the security of your account information. You may not use another user’s account without explicit permission, and you may not create fake or fraudulent accounts on our platform. We reserve the right to permanently suspend or terminate any user account that has been inactive for over 24 consecutive months, or any account that is found to have violated any provision outlined in these Terms of Service.

5. Order Placement, Payment and Cancellation

When you complete the checkout process on www.minimalltd.com, you are submitting a formal purchase offer to us for the items in your shopping cart. We reserve the right to accept or decline this offer at our sole discretion, and the formal binding contract between you and MINIMAL TECHNOLOGY LIMITED comes into effect only after we send you the official order confirmation email confirming that your payment has been successfully processed and your order has entered our fulfillment workflow. All payments are processed through our PCI DSS certified third-party payment partners, and we do not store full sensitive payment card details on our own internal servers. After you submit your order, you may request a voluntary order cancellation for a full refund only before our warehouse team has marked your order as dispatched. Once your order has been handed over to our shipping partner for delivery, no voluntary pre-delivery cancellation request will be approved, and you will need to follow the procedures outlined in our public Refund & Returns Policy to resolve any post-delivery requests. We explicitly do not honour any “refund only” requests where you refuse to return the physical ordered product, in line with the rules specified in our Refund & Returns Policy.

6. Shipping, Delivery and Risk of Loss

All shipping and delivery arrangements for your order are governed by our official Shipping Policy, which is published publicly on our website. Once we hand over your correctly packaged order to our designated authorised shipping provider, the full risk of loss, damage or theft of the parcel transfers to you, the order recipient. Our team will send you a unique tracking number via email as soon as your order is dispatched, so you can monitor the real-time delivery progress of your parcel at any time. If your parcel is confirmed lost or severely damaged during transit, you may contact our support team to initiate an official investigation with our logistics partner, and we will offer you the eligible resolutions specified in our Shipping Policy, which include free reshipment or a full refund for verified lost parcels. We are not responsible for any additional import duties or customs fees imposed by your destination country’s government, and these charges are the exclusive financial responsibility of the order recipient.

7. User Conduct and Prohibited Activities

When you access and use www.minimalltd.com, you agree that you will not:

Use our platform for any illegal, fraudulent, or unauthorised purpose, including submitting false order information, making unauthorised payment transactions, or impersonating other individuals or entities.
Attempt to gain unauthorised access to our website servers, other user accounts, or any other private system connected to our e-commerce platform, through hacking, password mining, or any other malicious means.
Upload or transmit any malicious software, viruses, or harmful code that may damage the functionality of our website, or disrupt the normal usage experience of other platform users.
Copy, reproduce, resell or distribute any of our branded minimal products without our official written distribution authorization, or engage in arbitrage activities that purchase our products in bulk for resale at marked-up prices on third-party marketplaces.
Harass, abuse, or make threats of harm against any of our customer support team members, company staff, or other platform users.
Interfere with or disrupt the normal operation of our website, including launching distributed denial of service attacks, overloading our servers with excessive automated traffic, or bypassing any access control measures we have implemented for platform security.

If we confirm you have engaged in any of these prohibited activities, we reserve the right to immediately restrict your access to our website, terminate your user account, cancel all pending orders linked to your account, and take appropriate legal action if the violation causes material damage to MINIMAL TECHNOLOGY LIMITED.

8. Limitation of Liability

To the fullest extent permitted by applicable UK and international consumer protection laws, MINIMAL TECHNOLOGY LIMITED shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or the products you purchase from our platform, including but not limited to lost profits, lost data, or personal inconvenience, regardless of the legal theory the claim is based on, even if we have been advised of the possibility of such damages. Our total aggregate maximum liability to you for any and all claims related to your order or your use of our platform shall never exceed the total monetary amount you actually paid to us for the specific order that gives rise to the claim. Nothing in this clause shall act to exclude or restrict our liability for death or personal injury caused by our proven negligence, or for any other type of liability that cannot be legally excluded under the applicable laws in your jurisdiction of residence.

9. Modifications to Terms and Policy Updates

We reserve the right to update, modify or revise these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new legal regulatory requirements, or new feature launches on www.minimalltd.com. When we make material changes to these Terms, we will publish the revised version on this page with a clearly marked new effective date, and post a prominent notification banner on our website homepage to alert all users of the upcoming changes. Your continued use of our website and completion of new purchases after the effective date of the revised Terms will constitute your full acceptance of all the modified provisions. If you do not agree to the updated Terms, you may cease using our platform and close your user account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales, United Kingdom. Any dispute, claim or controversy arising out of or related to these Terms, your use of our website, or the products you purchase from MINIMAL TECHNOLOGY LIMITED shall first be resolved through good faith non-binding negotiation between you and our authorised team. If the dispute cannot be resolved amicably within 30 days after one party formally notifies the other of the dispute, either party may initiate formal proceedings in the courts located in London, United Kingdom. This clause does not affect any mandatory consumer protection rights that you are entitled to under the laws of your country of residence, which may apply to your consumer purchase transactions.

11. General Provisions

These Terms of Service, together with our published Privacy Policy, Refund & Returns Policy, and Shipping Policy, constitute the full and complete binding agreement between you and MINIMAL TECHNOLOGY LIMITED, and supersede all prior informal oral or written agreements, understandings or arrangements related to your use of our e-commerce platform. If any individual provision of these Terms is found to be invalid, unenforceable or illegal by a competent court of law, the remaining provisions of these Terms shall remain in full force and effect and will continue to be binding on both parties. No delay or failure by MINIMAL TECHNOLOGY LIMITED to enforce any of our rights under these Terms shall constitute a formal waiver of that specific right, or a waiver of our right to enforce that provision at any later time.

If you have any questions, comments, or concerns regarding any provision in these Terms of Service, you may contact our official team through the following channels at any time:

Company Name: MINIMAL TECHNOLOGY LIMITED
Official Website: www.minimalltd.com
Contact Email: [email protected]
Contact Address: 20 Crossharbour Plaza, London, England, E14 9YF, United Kingdom
Contact Phone Number: +44 7388 863012